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Vacancy: Assistant Manager, Devon Air Ambulance Trust

VACANCY: Devon Air Ambulance is hiring

JOB TITLE: Assistant Manager
Location: Plymouth charity shop
Reports to: Shop Manager
Hours: 30 per week – flexible, but will include weekends and bank holidays
Salary: Band A: £17,637 pro rata, hourly rate of £9.02
Support: Internal: Shop Manager, Retail Management Team
External: Customers, supporters, volunteers

About Devon Air Ambulance

We're motivated by shared values as well as the knowledge that our work makes a real difference to people's lives. Because of our values and culture, we believe it's important to attract, develop and inspire our staff. We give our team lots of opportunities to grow and develop.

We are a Living Wage Employer and hold a Bronze Award in the Defence Employer Recognition Scheme, awarded to employers who wish to pledge their intention to support Defence and take a positive stance towards employing personnel who are or were members of the Armed Forces community.

Whilst DAAT operate across the whole of Devon this particular role is based in our Plymouth charity shop. Plymouth is a lovely city, based on the Waterfront. Whilst the city itself is busy and progressive it is based on the idyllic south west coast, not far from the beautiful local beaches and countryside.

Your mission is to maximise fundraising opportunities through the efficient operation of the Trust’s shops. Cover for the shop manager in their absence and to work under their direction to ensure the effective management of the shop and its volunteers.

Communications and relationships
You will have good interpersonal communication and customer care skills.
You will ensure customers, volunteers and colleagues are treated with respect and a friendly but professional manner.
We have a standard for providing excellent customer service to all volunteers, which we will expect you to model. This will mean providing our volunteers with feedback and training, when required.

Knowledge and experience
We are looking for experience of customer service, with the ability to recognise and understand customer needs.
Minimum of 6 months retail experience is required, with charity experience desirable.

You will have basic information technology skills sufficient to use Outlook and carry out administrative tasks.
A willingness to undertake statutory training and any professional development as deemed appropriate by the Trust.

Planning and organisational skills
You will have responsibility for organizing your own workload within clear guidelines and requirements.

Report to the shop manager on a regular basis to review the performance of the shop.
Work with the shop manager to oversee stock sorting, presentation and rotation.
Work with the shop manager to ensure that unsaleable items are sorted and prepare for recycling or waste.

Creative and Intellectual Effort
General awareness and sensory attention; normal care and attention; an occasional requirement for concentration due to a predictable work pattern with some competing demands for attention.

Emotional effort
This role will involve occasional direct exposure to distressing or emotional circumstances i.e. contact with patients and/or patients families.

Physical skills and effort
This post will frequently involve lifting and carrying so candidates need to be physically fit.

Accountability, autonomy and judgement
You will able to work unsupervised and act on own initiative
You will be able to solve simple problems and make routine decisions

Financial, physical and information resources
Responsible for handling cash, stock control and security of stock & petty cash.
Accurately complete weekly return in manager’s absence.
Regular key holding & responsibility for H&S, security of premises etc.

Policy and service
Follow and ensure compliance with DAA policies and legal trading requirements.
Develop and assist in the management of the Trust’s charity shop.

Working conditions
This role will involve occasional exposure to unpleasant working conditions.
Willingness to work additional hours to provide cover for the Shop Manager from time to time.

Leadership and people
Some responsibility for day to day supervision of staff or volunteers within the shop up to providing one to one support, responsible for providing training within department or for provision of basic HR advice.
Offer support and guidance to volunteers in manager’s absence.

Devon Air Ambulance is signed up to Acevo’s Diversity Principles which will help address the diversity deficit in charity leadership. DAA does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.

To apply, click here.

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