Privacy Policy

Privacy Notice for The Voice

We endeavour to maintain the highest standards of confidentiality and to respect the privacy of our readers, web site visitors and associated persons who deal with us. Our commitment to privacy includes being transparent about the nature and extent of the personal data processing we undertake. This privacy statement aims to inform you about how we collect, store, use and disclose information about you when you:

  • interact or use our websites;
  • register and/or attend any of our events, webinars, or conferences, and
  • if you use any of our products, services or applications (collectively the “services”) in any manner.

Who we are

GV Media is a member company of The Jamaica National Group Ltd (the parent company). We publish The Voice Newspaper (The Voice). Our Head Office is in Jamaica. GV Media takes its data protection and information security responsibilities very seriously. The effective management of all personal data, including its security and confidentiality, lies at the very heart of our business and underpins our practices and processes.

As a group with a global presence, we are subject to the varying requirements of data protection legislation in the jurisdictions where we operate. Our aim is to be as consistent as possible and obey all applicable laws and apply the highest standard of privacy laws to our approach.

What information do we collect?

We gather various types of information, that may identify you as an individual (“personal information”). We gather information from the following sources:

  • From Events: We may collect any personal information that you choose to provide to us.
  • From our Website. We may collect information you choose to upload to our website to subscribe directly to our services or competitions. When you visit the Websites, we may collect certain information related to your device, such as your device’s IP address, what pages your device visited, and the time that your device visited our Website. These include:
  • Usage information – we keep track of user activity in relation to the types of services our customers and their users use, and the performance metrics related to their use of the Services.
  • Log information – we log information about our customers and their users when you use one of the services, including Internet Protocol (“IP”) address.
    Information collected by cookies and other similar technologies 
  • Location information -to determine which country you visited from. We use various technologies to collect information which may include saving cookies to users’ computers. For further information, please read the section headed “Cookies”.
  • From the Services we provide: We receive and store information you provide directly to us. For example, when you attend an event, we may collect your personal information if you volunteer it.
  • From our competitions. If you apply for a competition, you will fill out an online form which we will ask if you’d like to sign up to our database and receive further information from us.
  • We may also collect the following information directly from our customers which include; Email address, Name and telephone number. Information is uploaded to our systems in connection with the services. We retain this information in line with our retention policy.

How do we use the information?

We may use the information we collect from our web site visitors and readers with the services we provide for a range of reasons, including to:

  • communicate a request back to and to manage the relationship with you or your business;
  • manage our customers’ use of the services, respond to enquiries and comments and provide customer service and support;
  • process and complete transactions and send related information, including transaction confirmations and invoices;
  • to develop new ways to meet our readers needs and to grow our business;
    keeping our records up to date;
  • to carry out any legal obligations we may have;
  • to develop and carry out marketing activities of our group company and share products discounts, promotions and events that we think may be of interest to you;
  • developing products and content for our website;
  • to study how our customers interact with our website;
    to enable us to provide marketing material that we may think may be of interest to you;
    to provide advice or guidance about our publications and services;
    for any other purpose about which we notify customers and users.

Lawful basis

Our lawful basis for processing your data includes:

  • Your “Consent” when you opt-in to our mailing list for marketing, and
  • “Performance of a Contract” where you engage with us to display advertising on our website or newsletter.
  • Legitimate Interest to improve our service or converse with sales prospects to supply you with information.

Retention policy

Retention periods for records are determined based on the type of record, the nature of the activity, product or service, the country in which the relevant company is located and the applicable local legal or regulatory requirements. We normally keep customer records for up to two years after analysis reveals that we have had no interaction with you.

If you apply for a freelance role with us and you ask us to retain your details on file, then we may hold this data for seven years.

If you engage with us on a commercial, basis, we keep details of the financial transactions and contract for seven years.

Please note that we may still use any aggregated and de-identified personal information that does not identify any individual. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

How do we share and disclose information to third parties?

We do not rent or sell your personal information to anyone. We may share and disclose information (including personal information) about our customers in the following limited circumstances:

  • we may share your information for compliance purposes to national law enforcement agencies in other countries if requested to do so;
  • We may share your information to our group company to provide you with offers, discounts, event invites and promotions if you have given us your consent to do so.
  • we may share your information with third party vendors, consultants and other service providers who we employ to perform tasks on our behalf. If GV Media receives your personal information and subsequently transfers that information to a third-party agent or service provider for processing, we remain committed to ensuring that such third-party agent or service provider processes your personal information to the standard required to meet GDPR and other local privacy laws.

International Data Transfers

In all cases we use Model Clauses with the Vendor where data transfers are transferred out of the UK to a non-adequate country to ensure your data has adequate safeguards.

We store your email name and address with our vendor, The Rocket Science Group LLC d/b/a MailChimp also known as “MailChimp”. Their privacy notice can be found here; https://www.iubenda.com/en/help/13638-privacy-policy-for-mailchimp

MailChimp is a US-based company, and they store your information on servers that are based in the USA.

We may also share your personal data with our parent company or JN group companies for the purposes consistent with this Privacy Notice. If we send your data to our group companies outside of the EU, you are protected by model contract clauses.

Linked Websites

For your convenience, hyperlinks may be posted on the website that link to other websites. We are not responsible for these sites, and this privacy notice does not apply to the privacy practices of any linked sites or of any companies that we do not own or control. Linked sites may collect information in addition to that which we collect on our website. We encourage you to seek out and read the privacy notice of each linked site that you visit to understand how the information that is collected about you is used and protected.

For our dating service, you can find the privacy policy of Venntro Media Group Ltd, also called the Heart 2 Heart service here .https://app.voice-online.co.uk/help/privacy.cfm

Security

We use appropriate technical, organisational and administrative security measures to protect any information we hold in our records from loss, misuse, and unauthorised access, disclosure, alteration and destruction. We have written procedures and policies which are regularly audited, and the audits are reviewed at a senior level.

We use CCTV as a deterrent to protect our staff, customers, equipment and your personal data at our offices.

Exercising your Privacy Rights

What choices do I have?
You can always opt not to disclose information to us, but keep in mind some information may be needed to transact with us or to take advantage of some of our offers and discounts. You can opt-out of emailing lists at any time by clicking unsubscribe on our email communications.

Right of Access. You have the right to obtain from us confirmation as to whether or not personal data concerning you are processed, and, where that is the case, you have the right to request and get access to that personal data.

Right to Rectification. You have the right to obtain from us the rectification of inaccurate personal data and you have the right to provide additional personal data to complete any incomplete personal data.

Right to Erasure (“Right to be Forgotten”). In certain cases, you have the right to obtain from us the erasure of your personal data.

Right to Restriction of Processing. You have the right to obtain from us restriction of processing, applicable for a certain period and/or for certain situations.

Right to Data Portability. You have the right to receive from us in a structured format your personal data and you have the right to (let) transmit such personal data to another controller.

Right to Object. In certain cases, you have the right to object to processing of your personal data, including with regards to profiling. You have the right to object at further processing of your personal data in so far as such data have been collected for direct marketing purposes.

Right to be Not Subject to Automated Individual Decision-Making. You have the right to not be subject to a decision based solely on automated processing.

Right to Filing Complaints. You have the right to file complaints with the applicable data protection authority on our processing of your personal data.

Right to Compensation of Damages. In case we breach applicable legislation on processing of your personal data, you have the right to claim damages from us for any damages such breach may cause with you.

For further information see https://ico.org.uk/for-organisations/data-protection-reform/overview-of-the-gdpr/

How Can I Exercise My Data Subject Rights?

If you would like to access, review, update, rectify, and delete any personal information we hold about you, or exercise any other data subject right available to you under the UK General Data Protection Regulation (UK GDPR), you can email us at [email protected] .

Our privacy team will examine your request and respond to you as quickly as possible. You can also contact us on any of the telephone numbers or contact information supplied in the “Contact Us” section.

Cookies

You can change your cookie settings at any time on our cookie manager

  1. What are Cookies

Cookies are small pieces of text that are placed on your computer or mobile device by websites that you visit. Cookies are used to store and receive identifiers and other information on computers, phones and other devices. Cookies are created when you use your browser to visit a website that uses Cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customisation functions. Cookie technology encompasses the use of pixels, text file, java script and similar technologies. We refer to all of these technologies as Cookies.

Why do we use Cookies?
Cookies help us deliver, protect and improve our website product by personalising content, tailoring services and advertisements, improving performance and efficiency with the use of metrics and providing security measures to keep you safe and secure.

Do other parties use Cookies on our site? 
Yes, other parties use Cookies on our site to help tailor advertisements to you on other applications and websites.

  1. Cookies we use

Strictly Necessary Cookies
These Cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block these Cookies, but some parts of the site will not then work. These Cookies do not store any personally identifiable information.

Performance Cookies
These Cookies allow us to count visits and traffic sources so we can measure and improve the performance and security of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these types of Cookies collect is aggregated and therefore anonymous. If you do not allow these Cookies we will not know when you have visited our site and will not be able to monitor its performance.

Functional Cookies
These Cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these Cookies, then some or all these services may not function properly.

Targeting Cookies
These Cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests by combining with other data and show you relevant adverts on other sites. They do not store direct personal information but are based on uniquely identifying your browser and internet device. If you do not allow these Cookies, you will experience less targeted advertising.

Multiple users
If more than one person uses your device, the choices set up by other people will apply to you as well unless you change them. For example, if you share a computer with your family, you may see adverts based on sites they have visited as well as sites you have visited.

Automated decision making and profiling -Tailoring Products, Services, Offers and Marketing
We may place you in groups with similar customers. These are called customer segments. We use these to study and learn about our customers’ needs and behaviours, and to make decisions based on what we learn. This helps us to design products, services and offers for different customer segments, and to manage our relationships with them. It also helps us tailor the information that individuals receive or see on our own and other websites and mobile apps, including social media.

Marketing
Unless you have told us that you do not want to hear from us, we will send you relevant marketing information (including details of other products or services provided by us or other JN Group companies which we believe may be of interest to you), by mail, phone, email, text and other forms of electronic communication. If you change your mind about how you would like us to contact you, or you no longer wish to receive this information, you can request the necessary changes to be made by contacting us. For the contact information please look at the “Contact Us” section of this notice.

Contact Us

For any GDPR enquiry you can email us at; [email protected]

You can also contact our Data Protection Officers at:

[email protected]
Barry McCormack
The Voice
Unit 1 Bricklayers Arms, Mandela Way, SE1 5SR

We may choose to buy or sell assets and may share or transfer customer information in connection with the evaluation of this transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.


Support The Voice

The Voice Newspaper is committed to celebrating black excellence, campaigning for positive change and informing the black community on important issues. Your financial contributions are essential to protect the future of the publication as we strive to help raise the profile of the black communities across the UK. Any size donation is welcome and we thank you for your continued support.

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