AS THE NHS continues to see and treat people safely, social distancing and infection prevention and control precautions have reduced space in A&E/Emergency Department waiting areas by 30-50%. Contacting NHS 111 first will help NHS services maintain social distancing and ensure that patients receive the right care, in a timely and safe way.

It’s recommended that if you have an urgent but not life-threatening medical need, you should contact NHS 111 first rather than going straight to A&E. You can access the service by visiting the website 111.nhs.uk or by dialling 111 on your phone.

If you do need urgent care, then NHS 111 can book you in to be seen quickly and safely in A&E. If you are using the phone service, NHS 111 can also send an ambulance should your condition be serious or life-threatening.

The service is also able to direct to or book an appointment at Urgent Treatment Centres, GP surgeries, pharmacies, emergency dental services and walk-in clinics.

Clinicians, such as nurses, doctors, pharmacists, and paramedics, are playing an important role in NHS 111. For example, clinicians within the service can assess patients and provide the advice they need over the phone without having to visit a physical service.

If you or your loved one have a life-threatening illness or injury then you should always use 999 and if you do arrive at A&E without contacting NHS 111 you will still receive medical care, but those needing emergency treatment will be prioritised.

Just think 111 first. When you think you need A&E, contact NHS 111 by phone or visit the website 111.nhs.uk.